Shipping policy

All orders are processed within 1-3 business days (excluding weekends and public holidays).
Order processing includes order verification, inventory check, quality inspection, and packaging.
Once your order is shipped, you will receive a shipping confirmation email with tracking information.

We currently ship to 【Insert countries/regions you serve, e.g., the United States, Canada, European Union countries, etc.】.
We partner with reliable international and local carriers such as 【e.g., DHL, FedEx, UPS, local postal services】 to ensure your package arrives safely.

Domestic Shipping: 【e.g., Standard: 5-10 business days, Express: 2-5 business days】.
International Shipping: Delivery times vary by destination, typically 【e.g., 10-25 business days】. Please note that international shipments may be subject to customs delays, which are beyond our control.
Shipping Costs: Shipping charges are calculated automatically at checkout based on order weight, dimensions, destination, and selected shipping method. 【Alternatively: We offer free standard shipping on orders over [Amount].】

Once shipped, you will receive an email with a tracking number.
You can use this number to track your package's status on the carrier's official website.

For international orders: Your purchase may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are the sole responsibility of the recipient.
We have no control over these fees and cannot predict their amount. We recommend contacting your local customs office for more information before ordering.

Shipping Damage: If your order arrives damaged, please contact us within 48 hours of delivery. Provide photos of the damaged item and packaging as evidence. We will assist you in filing a claim with the carrier or arrange for a replacement/refund.
Lost in Transit: If tracking shows your package as delivered but you have not received it, please check with neighbors or your local post office first. If confirmed lost, contact us promptly. We will initiate an investigation with the carrier.

Please ensure your shipping address is accurate at checkout. We are not responsible for delays or loss due to incorrect or incomplete addresses.
If you need to change your address, contact us before your order is shipped. We cannot modify the address once the package is in transit.
If a package is returned to us due to an incorrect address, failure to pay customs, or failure to accept delivery, we will contact you to arrange reshipment (additional shipping fees apply) or issue a refund (minus original and return shipping costs).